THE A - B- C - GUIDE TO BOOKINGS
Thank you for your interests. We are pleased to offer you the fast and easy A - B - C guide to bookings at Kohchangholiday.com
(A.) Booking / Reservation
Once you have decided on your hotel/resort and services required please :
- Complete the Booking/Reservation form provided and send it to booking@kohchangholiday.com.
- Make sure you send us your e-mail address. You will get a reply within 24 hours.
- We would like to advise you to use the name as appeared is your passport to avoid possible complications.
(B.) Payment
There are 2 payment systems :
(1.) Payment on arrival or upon departure by cash or credit card.
- You may pay directly to hotels on checking in or upon check out.
- A deposit may be required during the high or peak season. Deposits are refundable only if you cancel your booking before the specified deadlines.
- Major credit cards such as Visa, Mastercard, JCB, SCB and Amex are acceptable.
- Advance payment are usually not required unless specified. Refunds are applicable only if you cancel your booking before the specified deadlines.
(2.) Prepayment upon booking
Prepayment is neccessary and can be made by :
(a). Credit card Payment
Payment by credit card can be made either by :
( i ) Secure credit card on-line payment system :
- eHOTELBOOKING 's on-line payment system is absolutely safe and is guaranteed by the Siam Commercial Bank using the Secure Socket Layer (SSL) protocol.
- All credit card information are transmitted to the bank's data transmission system and confidentiality is guaranteed by the Siam Commercial Bank.
- eHOTELBOOKING will not record any credit card data. Hence, guaranteeing no misuse of your credit card.
- Only Visa, Mastercard, JCB and SCB credit cards are acceptable through this system.
( ii ) Credit Card Payment Form :
- Payment by credit card payment form is also acceptable.
- Please complete the form, print it and sign on the space provided.
- Please fax the completed form to us at (66) 2325 0926.
- Besides Visa, Mastercard, JCB and SCB credit cards, Amex is also acceptable using this form.
(b). Telegraphic Transfer to :
Account Name : eINTERNETWORK CO., Ltd.
Bank : Thai Farmers Bank Company Limited.
Branch : Langsuan Road.
Savings Account : 082 -2-53164-4
Swift Address No. TFBSTHBK
Attn : Sukhumvit International Trade Center
Tel : 662-2610133 Ext 708-710
Hotel Voucher
- As soon as payment is received a Hotel Voucher will be sent to you by e-mail.
- It is advisable but not compulsory to print out the Hotel Voucher for verification on check-in.
- We would like to advise that the name on the voucher should be the same as appeared in your passport which is needed for check-in.
Contacting us
In case of difficulties you may speak to us by phone at (66) 8 1850 3416, (66) 8 3989 6456 Please ask for Polly.
C. Cancellation & Changes in Bookings
Cancellation of bookings must be sent by fax only to (66) 2325 0926. Changes in bookings must be sent by e-mail to reservation@koh-chang.com or by fax to (66) 2325 0926 . Please never send cancellation or booking changes instructions to hotels. Kohchangholiday.com will confirm your cancellation or booking changes by e-mail once the process is completed.
DEADLINES, CHARGES, TERMS &
CONDITIONS FOR CANCELLATION & CHANGES IN BOOKING
(excluding Sat & Sun and Public Holidays)
30 working days in advance refundable excluding 5.7% administration service fee.
15 working days in advance : 50% Non-refundable and non - transferable.
7 working days in advance : 100% Non-refundable and non - transferable.
**Remark : The above policy may change without notice.
